Hackett Estate Agents logo
Contact Us
Call us on
020 8995 9665
Email us

Privacy & Cookie Notice

Privacy & Cookie Notice

Search for properties

Property type

Minimum price

Maximum price

Minimum bedrooms

PLEASE READ THIS PRIVACY & COOKIE NOTICE CAREFULLY BEFORE USING OUR WEBSITE

Hackett UK Limited (We or Our) is committed to protecting and respecting your personal information. You can visit our website freely without having to register or subscribe for services.

WHAT’S IN THIS PRIVACY & COOKIE NOTICE?

This Privacy and Cookie Notice gives you detailed information on when and why we collect your personal information, how we use it and how we keep it secure. Please read the following carefully to understand our practices regarding your personal information and how we will treat it.

Click on the links below to go straight to more information on each area:

WHO WE ARE

We are a sales, lettings and land agent registered as a limited company in England and Wales (Company number 05170765) specialising primarily in new homes and refurbished period style properties within the London area. For the purpose of the Data Protection Act 1998, or after 25 May 2018, The General Data Protection Regulation, the data controller of your personal information is Hackett UK Limited, Suite 104, 295 Chiswick High Road, Chiswick, London, W4 4HH.

Questions, comments and requests regarding this Privacy and Cookie Notice are welcomed and should be addressed to management@hackett-estates.com or Hackett UK Limited, Suite 104, 295 Chiswick High Road, Chiswick, London, W4 4HH.

WHY WE COLLECT PERSONAL INFORMATION FROM/ABOUT YOU

We only collect the personal information that is necessary to carry out our business, provide you with the services you have requested and to keep you informed. We process your personal information for certain legitimate business interest purposes, which include some or all of the following:

Where the processing is necessary for the performance of a contract to which you are a party:

  • where you are a purchaser or seller of a property to provide your information to respective solicitors
  • where you are a tenant, to provide your information to your landlord;
  • to set up utilities for your property;
  • to set up the correct council tax collection for your property;
  • to arrange inventory check-ins and check-outs;
  • to arrange for repairs and/or maintenance on the property through third party contractors instructed by us; and
  • where necessary, to set up standing orders with banks for future payments.

Where we have justifiable reason (including legal obligation and legitimate interest):

  • to identify and prevent fraud;
  • to enhance, modify or improve our services/communication for the benefit of our customers;
  • to enhance the security of our network and information systems;
  • to better understand how people interact with our website; and
  • to provide communications which we think will be of interest to you.

WHAT PERSONAL INFORMATION WILL WE COLLECT FROM/ABOUT YOU?

Personal information is any information that can be used to identify you. For example, it can include information such as your name, address, telephone number, date of birth, email address, and bank details, as well as information relating to your personal circumstances.

Information you give us: You may give us information about you when you:

  • register with us or set up an online account;
  • make an enquiry about our services (eg letting, tenant, furnishing services or sales);
  • arrange a property viewing ;
  • request a quote for conveyancing services;
  • request a valuation of a property you are looking to let or sell;
  • let or sell a property with us, or rent or purchase a property from one of our (as applicable) landlords or sellers (which would also include day-to-day dealings with you);
  • sign up for our e-alerts or request publications, newsletters or other information from us;
  • respond to a job vacancy or email a CV to us;and
  • otherwise give us personal information (eg by completing an online form, when you give us personal information to enable us to carry out reference checks with third parties or arrange for an energy performance certificate, or when you report a problem with services or our website). 

You may give us this information when you correspond with us through our website, or by phone, e-mail or otherwise.

  • Information we receive from other sources: This is information we receive about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data if we intend to share that data internally and combine it with data collected on this site. We will also have told you for what purpose we will share and combine your data. We also work closely with other third parties including, for example:
  • your financial advisors, solicitors and (as applicable) landlord(s) or tenant(s);
  • our business partners, and sub-contractors in technical, payment and delivery services;
  • credit and other third party reference agencies; and
  • analytics and search information providers.

We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

Information we collect about you: With regard to each of your visits to our website we may automatically collect the following information:

  • technical information, including the Internet Protocol (IP) address used to facilitate your connection to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); information you viewed or what properties you have searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call us.

WHAT WILL WE DO WITH YOUR PERSONAL INFORMATION?

Information you give to us: We will use this information to:

  • contact you;
  • verify your identity (eg for the purposes of the Immigration Act 2014);
  • give you the information, support and services you request from us (eg property advertising, property management, property appraisals and viewings);
  • carry out our obligations arising from any contracts entered into between you and us;
  • gain an understanding of your situation so that we can offer you the best possible personalised services;
  • provide you with information about other relevant services we offer;
  • help our internal administration (eg accounting and records) and to inform you about changes to our services, products or policies;
  • look into, and respond to, complaints, legal matters or any other issues; and
  • ensure that content from our website is presented in the most effective manner for you and for your computer.

Information we receive from other sources: We will combine this information with information you give to us and information we collect about you. We will use this combined information for the purposes set out above (depending on the types of information we receive).

Information we collect about you: We will use this information to:

  • carry out credit or other reference checks with third parties;
  • maintain our website and for internal operations (eg troubleshooting, data analysis, research, statistical and survey purposes);
  • improve our website to ensure that content is presented in the most effective manner for you and for your computer
  • allow you to participate in interactive features of our service, when you choose to do so;
  • keep our website safe and secure
  • measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and
  • make suggestions and recommendations to you and other users of our website about services or products that may interest you or them.

When you visit our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of our website. This information is only processed in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website. If we do want to collect personal information through our website, details of this collection will be set out in this Privacy and Cookie Notice.

As stated in Your Rights below, you have a right to ask us not to use your information in this way. However, we may need certain information to enable us to provide you with the services and/or information you ask for, so changes you make to your preferences or restrictions you ask us to make on how we use your personal information may affect what services and information we can provide.

HOW LONG WILL WE HOLD YOUR PERSONAL INFORMATION FOR?

We will retain your personal information only for as long as is reasonably necessary for the purposes set out in this Privacy and Cookie Notice and to fulfil our legal obligations. The retention period will vary according to the purpose as set out below. If you ask us to stop sending direct marketing communications to you, we will keep the minimum amount of information (e.g. name, address or email address) to ensure we adhere with such requests

  • Letting a property via Us: We will hold all relevant personal information about you for the duration of the letting plus 6 years thereafter (or such other period as required by law).
  • Renting a property via Us: We will hold all relevant personal information about you for the duration of the rental plus 6 years thereafter (or such other period as required by law).
  • Residential sales: We will hold all relevant personal information about you for 6 years from the date of collection (or such other period as required by law).
  • Residential purchases: We will hold all relevant personal information about you for 6 years from the date of collection.
  • Enquiry but no letting, rental, sale or purchase: We will hold all relevant personal information about you for 3 months.
  • Online account: We will hold all personal information in your online account until you close your online account. However, if your online account remains inactive for more than 12 months, we will notify you that we will be closing your account and you can decide whether or not to keep your account open. If we hear nothing from you within 1 month following our notification, your online account will be closed.
  • When you register to receive e-alerts or request publications, newsletters or other information: We will hold all relevant personal information for as long as you subscribe. You can unsubscribe at any time by clicking on the “unsubscribe” link or contacting us.
  • When you respond to a job vacancy or email a CV to us: Personal information about unsuccessful candidates will be held for 1 month following receipt of the CV, it will then be destroyed or deleted. Once a person has taken up employment with us, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with us has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it.
  • When you report a problem with our website: We will hold all relevant personal information for no longer than 1 month from receipt of your report.

WHO WILL WE DISCLOSE YOUR PERSONAL INFORMATION TO?

We will share your personal information with our employees, contractors and agents but their use shall be limited to the performance of their duties and in line with the reason for processing. We may also share your information with third parties in the following instances:

  • with service providers who work on Our behalf for the performance of any contract we enter into with them or you, for example payment processing, website hosting, email delivery service;
  • to provide services or information requested by you (eg arranging a property viewing);
  • with your landlord if you are a tenant or prospective tenant
  • for the purposes of fraud and credit risk reduction;
  • for the purposes of carrying out credit or other reference checks with third parties;
  • where we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply the terms of a legal agreement; or to protect our rights or property;
  • to analytics and search engine providers that assist us in the improvement and optimisation of our website;
  • if they need to fix software bugs or develop new features for our internal systems
  • where we carry out marketing or customer satisfaction surveys to gain feedback and improve our services; and
  • where we or substantially all of our assets are acquired by a third party, in which case your personal information will be one of the transferred assets.

Please note that we do not control the privacy or security practices of these third parties.

WHERE WILL WE STORE YOUR PERSONAL INFORMATION?

The personal information that we collect from or about you will not be transferred outside the European Economic Area (EEA) other than if you are a tenant or prospective tenant and your landlord is resident outside of the EEA. In such circumstances,  we will send your details through to the landlord so that the landlord can proceed with your tenancy – this transfer of your personal information is necessary for the performance of your tenancy contract with the landlord.

Where we have given you (or where you have chosen) a username and/or password which enables you to access certain parts of our website, you are responsible for keeping your username and password confidential. Please don’t share your username or password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website; any transmission is at your own risk. Once we have received your personal information, we will use strict procedures and security features to try to prevent unauthorised access.

YOUR RIGHTS

You should find it easy to access and amend the personal information that we hold on you, or request that we stop contacting you. Every email we send to you will include details on how to change your communications preferences or unsubscribe from future communications.

If you would like to see what information we hold about you, you can sign into your online account and make any changes required. You can also request full details of personal information we hold about you under the Data Protection Act 1998, or after 25 May 2018, The General Data Protection Regulation, by sending a description of the information you would like to see, together with proof of your identity to management@hackett-estates.com.

At any time you have the right to ask Us to amend or stop how We use your personal information including for marketing purposes. You can do this by signing in to the website and accessing your account details or if you don’t have an account or if you prefer to, you can contact us by phoning, or emailing using our contact details below.

You have the right to get information held about you by us corrected. If you have any concern about the accuracy of your personal data, please let us know using the contact details below.

If you would like us to remove the personal information we hold about you, please contact us using the contact details below.

By email: management@hackett-estates.com

By phone: 020 8995 9665

By post:
Hackett UK Limited,
Suite 104, 295 Chiswick High Road,
Chiswick,
London,
W4 4HH

You have a right to seek compensation from us for any damages caused to you by us breaching the Data Protection Act 1998, or after 25 May 2018, The General Data Protection Regulation.

You have the right to lodge a complaint with the supervisory authority, The Information Commissioner’s Office – www.ico.org.uk. You can contact the ICO as follows:

By email: Please complete the form at https://ico.org.uk/global/contact-us/email/

By phone: 0303 123 1113

By post:
Information Commissioner's Office
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF

WHAT COOKIES DOES OUR WEBSITE USE?

A cookie is a file containing alphanumeric characters which we store on your hard drive providing you consent to us doing so.

We use Google Analytics cookies. We use these cookies to collect information about how visitors use our website, including details of the site where the visitor has come from and the total number of times a visitor has been to our website. We use the information to improve our website and enhance the experience of its visitors.

You can block cookies via your web browser, however, if you choose to do so you may not be able to access all, or parts, of our website. To learn more about cookies, including how to analyse, manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

LINKS TO OTHER WEBSITES

Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy and cookie policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.

CHANGES TO THIS PRIVACY AND COOKIE NOTICE

This Privacy and Cookie Notice was last updated in 5th April 2018. Any updates to this Privacy and Cookie Notice will be posted on this page - please check back from time to time. We may also inform you of any changes where we hold an appropriate email address for you.